雖然 HTC One S 仍然未在香港上市，不過外國用戶已經發現 One S 表明堅硬的外殼居然瞬間出現掉漆情況。就以上情況，HTC 最新發表新聞稿，表示此乃個別事件，不過就會為發現同類事故的消費者免費提供手機退貨更換服務（要在 POA 期内，且不能退錢啊！），如果消費者所購買的 One S 已經過了鑑賞期，就只能獲取免費維修服務。此外，HTC 亦表示未來會對外殼生產的過程進行微調，確保同類事件不會再發生。
以下有 HTC 的官方新聞稿：
HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that’s hard, it doesn’t mean it’s impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix(更新：鑑賞期内即時換機） and we are implementing some small changes to ensure customers do not experience this issue in the future.
